Enrollment cut from 7 days to 24 hours
Practice management systems for a global leader in health aesthetics. Streamlined enrollment took activation from a week to a day, and new ordering software lifted order volume 30 percent.
In brief
At Allergan Aesthetics I led product design and management for the practice management SaaS platform. Streamlined enrollment reduced activation and onboarding from 7 days to 24 hours. New order placement software improved the shopping experience and boosted order volume 30 percent. The services training portal increased engagement and provider enrollments 12 percent year over year, and feature prioritization from customer feedback and usage data raised retention 4 percent.
The pattern, shown
Guided setup is a pattern I have now shipped at several companies. The clearest surviving artifact is the CloudKitchens version: a delivery-orders platform onboarding that walks an operator from connecting delivery partners to a published menu, one confident step at a time.
